Delivery of your doors

Customer Delivery Process

Delivery costs

To keep it simple we use a flat-rate for our delivery costs. Delivery will cost £15 regardless of products ordered and orders of over £300 will be delivered free of charge.

As we use a home delivery company for all our orders, we want to make it clear how this process works. For different products, this works in different ways and the points below outline these process

Sliding wardrobe doors (Standard) & The Aura System

  • We aim to dispatch all standard doors within 14 to 21 working days of sending your order confirmation e-mail.

  • During weeks 2-3, our home delivery company will contact you to arrange a delivery day. This is normally during the following week and subject to your availability.

  • We deliver to anywhere in mainland United Kingdom. Couriers will deliver to ground floor only.

Made to measure wardrobe doors

  • There are no refunds on made to measure wardrobes - the emphasis is getting the measures right on the form in the first place which we help with.

Internal and External Doors - 3 to 5 days delivery

  • 24-48 hours before delivery our home delivery company will contact you to arrange a delivery date, subject to your availability

  • We deliver to anywhere in mainland Great Britain. Couriers will deliver to ground floor only.

  • We use a different delivery company for handles and ironmongery (see below).

Cancelling a door order :

  • Goods can only be returned in the original packaging
  • Doors will not be acccepted where thy have been fitted, of show signs of fitting / trimming etc.
  • You have 7 days to cancel an order and request a return which will not reasonably be withheld
  • For orders up to 3 doors there is no re-stocking fee 
  • For orders over 3 doors we will retain 15% of the price of the doors due to the fact we will have to resell them cheaply
  • Delivery charges are not refunded
  • The cost of uplifting doors by our furniture delivery company will be :
  • 1 door, £20, 2 = £25, 3 = £30, 4 = £40, 5 doors and above £50
  • We charge a flat rate for doors when sending them to you as part of our service - unfortunately this cost is not flat when couriers have to come and pick up

Handles and Ironmongery

  • Handles and Ironmongery are dispatched within 3-5 working days from receipt of your order.

Cancellation & Returns

  • You may cancel orders of handles and ironmongery at any time after you have placed it and within seven working days after the day the goods were received. Goods should be in a good unused condition with all the original packaging undamaged and intact, this includes labels, polystyrene and packaging film.

  • The payment you made for delivery is not refundable as our home delivery company will have to uplift the goods from yourselves.

  • Returned goods will be collected by our home delivery company. A fee equal to that paid for delivery will be charged for returned goods.

  • Returns within 7 days on free delivery orders above £500 will incur an uplift charge of £75.00

Louvre Doors

  • Louvre Doors are dispatched within 3-5 working days from receipt of your order.

Cancellation & Returns

  • You may cancel orders of louvre doors at any time after you have placed it and within seven working days after the day the goods were received. Goods should be in a good unused condition with all the original packaging undamaged and intact, this includes labels, polystyrene and packaging film.

  • The payment you made for delivery is not refundable as our home delivery company will have to uplift the goods from yourselves.

  • If I received a card telling me I have missed a delivery, what do I do now?

  • Call the number on the "We called" card to re-arrange delivery.

Delivery coverage

We deliver to anywhere in mainland Great Britain . Unfortunately we do not deliver to Northern Ireland, the Scottish Islands, The Isle of Man or the Channel Islands at this time.